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Shillong Board FAQ — All your questions answered, right here

From registration to payments, bonuses to games — get detailed answers to everything, all in Bengali.

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All FAQs

40 Q&As across 6 categories

Register

Registering with Shillong Board only requires an active mobile number, an email address, and a strong password. Creating an account is free and takes just 2 minutes. KYC verification using your National ID (NID) is required once, at the time of your first withdrawal.

Yes, creating an account on Shillong Board is completely free. There is no registration fee. You only need to deposit when you want to play.

No. Shillong Board allows only one account per person. If multiple accounts are found, all of them will be closed and the balances may be forfeited.

When making your first deposit after registration, select the "Welcome Bonus" option. A 100% bonus on your deposit will be instantly credited to your account — up to ৳10,000.

Shillong Board is strictly for users aged 18 and above. Date of birth is required during registration, and anyone under 18 will not be permitted to register.

Yes, you can register through the Shillong Board app just as easily. The app is available on both Android and iOS. Download Page download the app.

KYC verification is required when submitting your first withdrawal request. Upload a photo of your National ID (NID) or passport. Verification is typically completed within 24 hours.

Payment

Shillong Board supports bKash, Nagad, Rocket, DBBL Mobile Banking, and direct bank transfer. For full details on all payment methods, Payment Page view.

The minimum deposit on Shillong Board is just ৳50. Maximum deposit limits vary depending on the payment method. For more details, Payment Page view.

Deposits via bKash and Nagad are instant — funds are typically credited within 1–5 minutes. Bank transfers may take 1–3 hours.

Withdrawals are usually processed within 24 hours. If KYC verification is not completed, your first withdrawal may take a little longer.

Shillong Board does not charge any deposit or withdrawal fees. However, your payment provider (such as bKash) may apply a small charge.

The minimum withdrawal amount is ৳300. Please ensure your KYC verification is complete before making a withdrawal.

If your deposit hasn't appeared after 15 minutes, take a screenshot of the payment and support center Contact us via live chat and we'll resolve it promptly.

Typically up to 3 withdrawal requests per day. VIP members enjoy higher withdrawal limits. For more details, VIP Page view.

Bonuses & Offers

Get a 100% welcome bonus on your first deposit — up to ৳10,000. That means a ৳5,000 deposit gives you ৳10,000 to play with. Wagering conditions apply before the bonus can be withdrawn.

Log in every day to earn a daily login bonus. There are also special offers on daily deposits. Check the Offers section for details.

A wagering requirement means you must place a certain amount in bets before withdrawing bonus funds. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to wager a total of ৳20,000. Terms and conditions here view.

Share your referral code with a friend. Once they register and make their first deposit, you'll receive a referral bonus. You can find your code in the referral section of your account.

A bonus may be cancelled if the wagering requirement is not met within the specified time, if the terms and conditions are violated, or if multiple accounts are detected.

Cashback bonuses are awarded based on your losses. Cashback is usually calculated on a weekly or monthly basis. VIP members receive cashback at a higher rate.

Free spins are offered through special promotions, new game launches, or daily offers. Log in to your account and check the Offers section. To find out about new games, New Games Page view.

Games

Shillong Board offers slot machines, Live Casino (Baccarat, Roulette, Blackjack), cricket betting, football betting, poker, and much more. To view all games, Games Page view.

Yes. All games on Shillong Board use certified RNG (Random Number Generator) technology, ensuring completely unbiased and random outcomes. Results are verified by independent third-party audits.

Yes, almost all games are available on mobile. You can enjoy a great experience on both the Shillong Board app and your mobile browser. For the app, Download Page view.

New games are added regularly. To see the latest games, New Games Page Check the games page. New games are also visible on your account home page after logging in.

Minimum bet amounts vary by game. Most slots start from as low as ৳10 per bet. High Roller games offer the option to place larger bets. High Roller Page view.

Once your connection is restored, you can resume your session. Shillong Board's system saves your game state. If any loss occurred, support center let us know.

Security

Yes. Shillong Board uses 256-bit SSL encryption — on par with international banking security standards. Your personal information is never sold or shared with third parties. Learn More Privacy Policy read.

2FA is two-step security — in addition to your password, you must verify an OTP sent to your mobile. With 2FA enabled, your account stays protected even if your password is compromised. Enable it from Account Settings.

If you notice any unusual transactions or login activity on your account, change your password immediately and support center let us know. We will investigate within 24 hours.

No. Shillong Board will never ask for your password, OTP, or payment details via phone, email, or message. Anyone requesting such information is attempting fraud — do not share anything.

Always check that the address bar shows shillongboard.net and that https:// is present. A padlock icon means the site is SSL-secured.

Immediately support center Contact us via live chat or email. Your account will be temporarily frozen and appropriate action will be taken after investigation.

Account Management

Login Page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Use the OTP to set a new password — it only takes 2 minutes.

After logging in, you can update your mobile number, email, and password from Account Settings. Changing your name may require submitting KYC documents.

To close your account, support center apply. Withdraw your balance before the account is closed. If you want to close your account due to a gaming problem, Responsible Gaming Visit the page to find the self-exclusion option.

Yes. Responsible Gaming Page You can request a cooling-off period of 24 hours to 30 days by contacting our support center. Your account will be locked during this time.

You are automatically enrolled in the VIP program upon registration. Your level increases as you play more. To learn about VIP benefits, VIP Page view.

After logging in, go to your Account Dashboard > History section to view your full game, deposit, and withdrawal history. You can filter records by date.

Register

7 FAQs

All you need to register on Shillong Board is an active mobile number, an email address, and a strong password. Account creation is free and takes just 2 minutes.

Yes, opening an account on Shillong Board is completely free.

No. Only one account is allowed per person.

Select the "Welcome Bonus" option when making your first deposit.

Shillong Board is strictly for users aged 18 and above.

Yes. Download Page download the app.

KYC verification will be required when processing your first withdrawal request.

Payment

8 FAQs

bKash, Nagad, Rocket, DBBL, and bank transfer. Payment Page view.

The minimum deposit is just ৳50.

Deposits via bKash and Nagad are typically credited within 1–5 minutes.

Usually within 24 hours.

Shillong Board does not charge any fees.

Minimum withdrawal amount is ৳300.

Take a screenshot and support center contact us.

Typically up to 3 times per day. VIP members enjoy higher limits.

Bonuses & Offers

7 FAQs

100% bonus on your first deposit, up to ৳10,000.

Log in every day to earn a daily login bonus.

The requirement to place a set amount in bets before withdrawing bonus funds.

Refer a friend and earn a bonus when they make their first deposit.

If the wagering requirement is not completed on time or the terms and conditions are violated.

Cashback is awarded when you lose a certain amount.

through special promotions or New Games Free spins are available at launch.

Games

6 FAQs

slots, Live Casino, cricket betting, poker, and 500+ more games. Games Page view.

Yes, certified RNG technology is used.

Yes, almost all games are available on mobile.

Most games can be played from as little as ৳10 per bet.

Once the connection is restored, your session can be resumed.

Security

6 FAQs

Yes, secured with 256-bit SSL encryption.

Two-layer security — password and OTP verification.

Change your password and support center let us know.

No, never. Anyone asking for this is attempting fraud.

Check that the address shows shillongboard.net and begins with https://.

Immediately support center contact us.

Account Management

6 FAQs

Login Page Click "Forgot Password?"

Yes, you can do it from Account Settings.

support center submit a request.

Automatically upon registration. VIP Page view.

In your Account Dashboard under the History section.

Why Shillong Board

6 reasons why we stand out

Full support in Bangla

From FAQ to live chat — everything in Bengali. No language barriers.

24/7 Live Support

We're here for you 24/7, every day of the week.

Fast Issue Resolution

Most issues are resolved within 1 hour. Complex cases may take up to 24 hours.

Safe & Trusted

Your information is kept secure in accordance with SSL protection and our privacy policy.

Easy Payment System

Deposit in minutes with bKash, Nagad, or Rocket, and enjoy fast withdrawals.

Responsible Gaming

Set limits, take a cooling-off period, or use self-exclusion tools to stay in control.

Learn More

Shillong Board FAQ — Why do so many questions come up?

Thousands of new members join Shillong Board every day. Many are new to online gaming and naturally have a lot of questions. Our FAQ page is designed to provide clear, straightforward answers to all of them.

Everything is explained in plain, easy-to-understand English — from basics like how to register, where to make payments, and when to expect your bonus, to more advanced topics like wagering requirements and KYC verification.

If you can't find the answer you're looking for on this FAQ page, reach out to our support center directly. Our Bengali support team is available 24/7, every day of the week.

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If you can't find an answer to your question, use the search box above or support center Contact us via live chat.

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Important Notice

Shillong Board is strictly for users aged 18 and above. Responsible Gaming Please comply. Terms & Conditions read.

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